Privacy policy
SRL Copysim

The protection of your data: our priority!

Our company attaches great importance to the protection of your personal data and wishes to inform you as fully as possible about the processing, management and protection of this data by our company.

That's why we've written this Privacy Policy for you.

Below you will find information about the data we collect, how we use it, for what purposes, how we protect it, and what information and control rights you have over this data.

Please, read this Privacy Policy carefully if you use our services or enter into a business relationship with our company, and if you do not agree with any of the terms of this Privacy Policy, we thank you for not using our services.

We will use personal data collected through the use of our services only in accordance with the content of this Policy.

1. Who is responsible for processing your data?

The person responsible for processing your data is SRL COPYSIM, a company under Belgian law registered at the Business Crossroads Bank under number 0597.766.854, and whose head office is located at Avenue de la Résistance 1 box E at 4920 AYWAILLE.

This company is your interlocutor and responds to the regulatory compliance control authorities with regard to your data.

The company determines the purposes for which your data is processed, the means implemented for the collection and processing of this data and all the characteristics of the processing, explained in this Privacy Policy.

2. What personal data are processed?

During contact with our company, when creating an account on our website, when using our services and/or during our contractual relations, the following personal data may be collected and processed:

• The identification data necessary to send a request via our online contact form: e-mail address.
• The identification data necessary to create an account and/or place an order: surname and first name, delivery address, billing address, e-mail address, telephone number, banking information (in particular, credit card number and expiration date, name and address of cardholder).
• Data relating to your browsing behavior on the SRL COPYSIM website: pages consulted, services requested, subscription to our Newsletter, purchases or requests, reactions to commercial proposals, etc...
• Data collected via cookies which may, for example, provide information about your preferences or collect statistical data. You will find more information about cookies below (“9. COOKIES”) .
• All other information or data necessary for the start and/or continuation of our commercial relationship.

This information does not appear on our website and is therefore invisible to other Users.

You are always free to provide or not all or part of your personal data.

However, if you choose not to provide them, certain features of our website may not function properly, you may be denied access to certain pages of the site and/or we may not be able to form or perform our contractual relationship.

In any case, the personal data collected will be limited to the data necessary for the purposes set out below.

3. WHEN DO WE COLLECT YOUR PERSONAL DATA?

Our company collects your personal data when you contact us through a contact form on our website, when you create an account on our website, when you place an order online or contract with our company, and when you have chosen to subscribe to our newsletter.

This Privacy Policy applies at all times, regardless of how it is collected or processed.

When you access our website, the servers consulted automatically collect the following data:

• The IP address assigned to you when you connect;
• The date and time of access to the website;
• The time spent on the website;
• Consulted pages ;
• The type of used browser ;
• The platform and/or operating system installed on your computer;
• The search engine and the keywords used to find the site.

4. Why do we process your personal data?

Our company collects and uses your personal data for the purposes of its services, and in particular for the following purposes:

4.1 Respond to your requests

When you send us a request through our contact form on our website, we ask for and use the personal data you provide to us (your e-mail address), in order to be able to answer your questions.

This is not personal data that we need to obtain in order to conclude a contract but according to Article 6(f) of the GDPR, we do pursue a legitimate interest in processing this personal data since without this information, we cannot we are unable to answer you.

By contacting us and using our services, you expressly consent to the processing of such personal data for this specific purpose, in accordance with Article 6(a) of the GDPR.

4.2 Create your account on our website

When you create an account on our website, we ask you to provide us with your first and last name, your e-mail address, your telephone number, your delivery address (and possibly your billing address), and your bank details.

This is not personal data necessary for the conclusion of a contract but according to Article 6(f) of the GDPR, we do pursue a legitimate interest in processing this personal data since without this information, we are not in able to create an account for you on our website and thus allow you to place orders online.

By creating an account on our website, you expressly consent to the processing of such personal data for these specific purposes, in accordance with Article 6(a) of the GDPR.

4.3 Fulfill your order and provide you quality services

When you place an order on our website, we ask for your name, email address, telephone number, billing address and delivery address, that allow us to place your order, to keep you informed about the progress and delivery of your order, to ensure the delivery of your order and to contact you in case of need in relation to one of your orders.

The processing of this personal data is necessary for the performance of the contract, in accordance with Article 6(b) of the GDPR.

Your personal data is also collected and processed to better identify your needs and expectations, to adapt our products and services to these needs, to offer commercial or support services, and to improve our marketing and advertising efforts.

4.4 Personalize and improve your user experience on our website

Our company collects and uses your personal data when you use our website, in particular to allow you interactive and personalized use of the site, provide you with access to all the features and options offered by the site, allow you to open and manage an account in order to place orders online, take advantage of our promotions and special offers, and/or subscribe to our Newsletter.

When you use our website, we may process your personal data for these purposes on the basis of your consent, in accordance with Article 6(a) of the GDPR.

Regarding the subscription to our Newsletter, you have the right to unsubscribe and withdraw your consent at any time, without however the withdrawal of your consent affecting the legality of the processing of your data based on your consent before withdrawal.

5. How is your personal data protected?

Our company takes care to protect and secure the personal data that you have chosen to communicate to it, in order to ensure their confidentiality and prevent them from being distorted, damaged, destroyed or disclosed to unauthorized third parties.

In particular, our company has taken physical, electronic and organizational protection measures to prevent any loss, misuse, unauthorized access or dissemination, alteration or possible destruction of this personal data.

Among these protection measures, our company integrates technologies specially designed to protect personal data during their transfer.

All personal data being confidential, access to them is limited to the managers and employees of our company who need it in the context of the execution of their mission.

Under the applicable legislation, they are considered like data controllers and/or data subcontractors.

All persons having access to your personal data are bound by an obligation of confidentiality and expose themselves to disciplinary measures and/or other sanctions if they do not respect their obligations.

However, despite our company's best efforts to protect your personal data, we cannot guarantee the infallibility of this protection due to unavoidable risks that may arise during the transmission of personal data.

It is important that you exercise caution to prevent unauthorized access to your personal data.

You are responsible for keeping your password and account information confidential.

Therefore, you should always make sure to log off if using the same computer shared or connecting to a public network, and the same applies if you share your smartphone.

If you have reason to believe that the security of your personal data has been compromised or that it has been misused, you are invited to contact our company who will investigate complaints regarding the use and disclosure of personal data and will attempt to resolve them in accordance with the principles set out in this policy.

Any possible security breach will be notified to you within 72 hours, in accordance with the legislation in force.

6. How long are your data preserved?

Our company always retains your personal data for the time necessary to fulfill our contractual and legal obligations or, to the extent permitted by law, to meet certain specific needs, for example the defense of a right in court.

Our company assures you that all personal data collected is kept for a limited period depending on the purpose of the processing and only for the period provided for by the applicable legislation.

Your data will not be preserved longer than necessary for the purposes for which the personal data is collected, unless otherwise required by law.

For example, we retain information from all processed orders for a period of seven years to fulfill our obligations under applicable tax laws.

When you close your account and therefore definitively terminate your subscription to our services, we delete all personal data concerning you that may still be in our possession.

If it is impossible or unnecessary to delete your data for legal reasons, the data concerned will be blocked for further processing, for example if we still need your data for the further processing of a contract, or within the framework of exercise or defense of legal claims.

The decisive factor in determining the duration of the blocking is the statutory limitation period, which varies according to the applicable local legislation.

After expiry of the applicable limitation period, the data concerned will be completely deleted.

7. To whom can we transfer your data?

7.1 Transfers within the company

Your personal data may be disclosed within our company for the purposes set out above, and our company may transfer your data to other entities or subsidiaries of the company as well as other entities that assist the company in the execution, management and control of operations, including IT support and security or the provision of specific services and products.

Our company treats your data with the greatest care and only shares your data with a view to offering you the best services in the context of the execution of the contract.

7.2 Transfers outside the company

Our company may disclose your personal data to third parties if required to do so by law or if our company believes in good faith that such disclosure is reasonably necessary to comply with a legal process (for example, a warrant, a subpoena to compare or other court order) or to protect the rights, property, or personal safety of our company, our customers, or the public.

Our company may also transfer your personal data to third parties if our company believes that such a transfer is necessary for technical reasons (for example, for hosting services by a third part) or to protect its legal interests ( for example, in the event of a sale of assets to a third party company, a change of control or the total or partial liquidation of our business).

8. What are your rights?

8.1 Right to information, access, rectification, erasure, restriction of processing, portability and opposition

You have the right to information about the data collected and the purposes of their processing.

You have the right to access your personal data and to obtain the communication of your personal data kept by our company.

You also have the right to obtain the limitation of the processing of your personal data, the right to object to such processing, as well as the right to receive your data in a structured, commonly used, machine-readable and interoperable format.

Finally, you have the right to request the rectification, updating or deletion of your personal data.

If you have an account with our services, you can exercise your rights of access and rectification by logging into your account.

Otherwise, you can exercise your rights of access and rectification by sending a letter to the address of our company:

• COPYSIM SRL
• Avenue de la Résistance 1 boîte E
• 4920 AYWAILLE
• BCE 0597.766.854
• Site : https://www.copysim-printing.be/en/
• Email: imprimerie@visual-impact.be

8.2 Right to lodge a complaint

In the event of a dispute regarding the processing of your personal data, you can contact our company.

Customer service can be contacted through the following channels: postal mail or e-mail via the address *.

You can also submit a complaint to the Data Protection Authority either by post at rue de la Presse 35, 1000 Brussels, or by e-mail at contact@apd-gba.be, or by telephone at +32 2 274 48 00.

9. Cookies

The services made available by our company (website) may use cookies or other technologies that may collect or store personal data.

Cookies are text files stored and used to record personal and non-personal data concerning your navigation on the site.

Cookies can be permanent (and remain after you log out of the sites in order to be used during your subsequent visits to the site) or temporary (and disappear as soon as you log out of the site).

Our company uses cookies in order to:

• Improve your user experience, in particular by:
  • Allowing a service to recognize your hardware, so you won't have to provide the same information multiple times to perform the same task,
  • Recognizing the username and password you've already provided so you don't have to re-provide them on every web page that asks for them
• Analyze traffic and data on the site in order to:
  • Measure the number of users of the services, thus making them easier to use and ensuring their ability to respond quickly to our requests,
  • To help Our business understand how users interact with the Services in order to improve them.

When transmitting the information generated by these cookies, the cookie settings ensure that the IP address is anonymized before geolocation and before storage.

When you browse the site, cookies are enabled by default and data can be read or stored locally on your hardware. You will be notified the first time you receive a cookie and you can decide whether to accept or reject it.

By taking out a paid subscription to our services, you expressly agree to our company's use of such cookies.

You can also configure your browser to systematically refuse cookies (including cookies used for audience measurement purposes).

However, if this were the case, certain functionalities and features of the sites may not work properly and you may not be able to access certain parts or services of the site.

10. THIRD SERVICES

Our company may use the services of third-party service providers (such as Adobe Analytics, Google Analytics, LinkedIn, etc.) for the purpose of performing the services on its behalf and in particular for:

• Analyze your browsing habits and measure the audience of the site,
• Analyze your areas of interest and offer you targeted marketing or advertising offers,

In this case, pixel tags and cookies provided by these third-party providers may be used and retained.

Our service providers will use this information for the purpose of evaluating your use of our services, compiling reports on the activity of our services, and offering you better services and advertising targeted to your needs.

They will not associate your IP address with any other of their data.

11. Review of our privacy policy

This Policy may be updated based on our business needs and circumstances, or as required by law.

Our company reserves the right to modify this privacy policy from time to time and undertakes to update it on our website.

We invite you to consult our privacy policy regularly and to be aware of updates to our privacy policy.

This policy was last updated on May 12, 2021.

12. Contact us

For any questions, remarks or comments concerning this privacy policy, or for any request concerning your personal data, you can contact us by sending us a letter to the following address :

• COPYSIM SRL
• Avenue de la Résistance 1 boîte E
• 4920 AYWAILLE
• BCE 0597.766.854
• Site : https://www.copysim-printing.be/en/
• Email: imprimerie@visual-impact.be